At Pethery.com, we strive to provide high-quality pet products and excellent customer service. If you are not satisfied with your purchase, our refund policy ensures a smooth and fair process. 

1. Eligibility for Refunds We accept refund requests under the following conditions: The item must be unused, in original packaging, and in the same condition as received. The refund request must be made within 30 days of receiving your order. Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items Certain items are not eligible for refunds, including: Personalized or customized items. Opened pet food or perishable goods. Clearance or final sale items.

3. Refund Process To request a refund, follow these steps: Contact our support team at 📧 support@pethery.com or 📞 +44 7533 674807 with your order details. Wait for confirmation and return instructions from our team. Ship the item back to our return address (provided upon request). Customers are responsible for return shipping costs unless the product is defective or incorrect. Once we receive and inspect the returned item, we will process the refund within 3-7 days to your original payment method.

4. Late or Missing Refunds If you have not received your refund within the expected timeframe: Check your bank or payment provider for pending transactions. Contact your payment provider, as processing times vary. If the issue persists, reach out to us at 📧 support@pethery.com.

5. Exchanges If you received a defective or incorrect item, we offer free exchanges. Contact us with details, and we will arrange a replacement at no additional cost. 

6. Cancellations Orders can only be canceled before they are shipped. If you wish to cancel, please contact us as soon as possible.

7. Contact Us For any refund-related inquiries, reach us at: 📧 support@pethery.com 📞 +44 7533 674807